Trabaja en un call center en Holanda

Main Tasks
- Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
- Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Team Leader
- When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.
- Register interactions in the complete and correct format(s) in order to make the interactions billable
- Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
- Handle credit card authorisations
- Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws
- Any other duties as assigned by management
- Register orders
- Handle credit card authorizations
- Qualify calls and register these in the appropriate database(s)
Requirements
- MBO+ / HBO level
- Excellent communication and interpersonal skills.
- Excellent command of French AND Spanish and good in English.
- Analytical skills.
- Ability to work with MS Office suite, CRM and ERP systems
- Service minded
- Flexible
- Self starter
- Pro active
- Stress resistant
- Accurate
Visto en Abroad Experience recruitment